MRCOOL VersaPro® 2nd Gen 18K BTU Central Ducted Heat Pump Condenser | 1.5 Ton, 18.8 SEER2, R-454B | Model MVP-18-HP-C-230A00-O

Effective Date: April 13, 2026

This Shipping Policy applies to all orders placed with EPIC DYNAMIC LLC, doing business as Dream Kitchen and Home (“we,” “us,” or “our”).

1. Order Processing & Confirmation

All orders are subject to verification and approval. Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods

We partner with manufacturers and warehouses across the United States to ship products directly to customers.

• Small parcels ship via FedEx Ground or similar carriers

• Large appliances ship via freight (LTL curbside delivery)

3. Shipping Costs

Free standard shipping applies to most orders within the contiguous United States (lower 48 states).

Additional shipping or handling fees may apply in certain cases, including:

• oversized or freight shipments

• specific brands or manufacturers

• remote or high-cost delivery zones (e.g., certain NY, DC, MA zip codes)

Any applicable fees will be clearly displayed at checkout.

4. Delivery Terms

• Delivery dates are estimates only and not guaranteed

• Freight deliveries are curbside only

• The carrier will not bring items inside your home

For freight deliveries:

• A delivery appointment will be scheduled

• An adult (18+) must be present to accept the shipment

Failure to accept delivery may result in:

• redelivery fees

• storage charges

• return and restocking fees

5. Risk of Loss

All products become your responsibility upon delivery. We are not responsible for delays, damage, or loss caused by shipping carriers.

6. Delivery Issues & Refused Shipments

If a shipment is refused (without valid reason), or cannot be delivered due to customer-related issues:

• The shipment will be returned to the warehouse

• It will be treated as a return

• Restocking and return shipping fees will apply

7. Address Changes

Shipping address changes must be requested immediately after placing an order.

Once an order has been processed or shipped:

• Address changes may not be possible

• Additional carrier fees may apply ($150–$500+ depending on carrier)

8. Damaged or Missing Items

If your item arrives damaged or missing parts:

• You must notify us within 48 hours of delivery

• Provide photos and order details

Failure to report within this timeframe may result in denial of the claim.

⚠️ Do not install damaged items. Installed items are not eligible for replacement.

9. Freight Delivery Responsibilities

For freight shipments:

• Inspect the package upon delivery

• Note any visible damage on the delivery receipt

• Refuse delivery if the damage is severe

Failure to document damage at delivery may limit your ability to file a claim.

10. Shipping Restrictions

We currently ship only within the contiguous United States (lower 48 states).

We do not ship to:

• Alaska, Hawaii

• U.S. territories

• PO Boxes

Orders shipped outside our normal service area using third-party forwarding services are not eligible for returns.

11. Processing & Transit Times

• Tracking is typically provided within 3 - 7 business days

• Ground shipments: ~10 - 14 business days after processing

• Freight shipments: ~10 - 14 business days after processing

Shipping times are estimates and may vary.

12. Contact Information

EPIC DYNAMIC LLC
1041 N. Dupont Hwy #1266
Dover, DE 19901
United States

Email: cs@dreamkitchenandhome.com
Phone: 888-718-9060